Custom Design Q&A and Reviews


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Hi there! Is it possible to use diamonds from an old ring in a custom design? My mother passed down her wedding set to me, and I'd like to use the smaller diamonds to create the halo in my ring!

Asked by KB

Reply from Love & Promise

Hi KB, We can absolutely repurpose your heirloom diamonds! As long as you are able to personally drop off the stones we can measure and review the stones together to ensure a safe drop off :o) . If you would like further details, we would be happy to align you with a custom design expert! Here is the link for your convenience

I currently have an engagement ring. It's a morganite with a halo and diamond band, and I was wondering if you guys ever do trades for the gemstone. I am wanting to change my stone to a moissanite.

Asked by Audrey

Reply from Love & Promise

Hi Audrey, We do offer limited trade up options if the item is purchased from our shop. As for items purchased outside our shop, we unfortunately, do not take trade ups because we do not know the origins of the materials. Our shop wants to be sure of all the origins of our materials coming in so we can ensure all products used are within out company's commitment. Hope this info helps!

Do you sell semi mounted? We have a family stone we want to use...can we have you custom make just a setting for it?

Asked by K

Reply from Love & Promise

Hi K, We absolutely offer custom semi-mountings that can fit your family stone! Please feel free to complete this form so that we can align you with an expert to better assist you. Looking forward to connecting with you soon friend!


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