Custom Design Q&A and Reviews
Q&A
Asked by KB
Reply from Love & Promise
Hi KB, We can absolutely repurpose your heirloom diamonds! As long as you are able to personally drop off the stones we can measure and review the stones together to ensure a safe drop off :o) . If you would like further details, we would be happy to align you with a custom design expert! Here is the link for your convenience https://www.loveandpromisejewelers.com/contact-us/
Asked by Audrey
Reply from Love & Promise
Hi Audrey, We do offer limited trade up options if the item is purchased from our shop. As for items purchased outside our shop, we unfortunately, do not take trade ups because we do not know the origins of the materials. Our shop wants to be sure of all the origins of our materials coming in so we can ensure all products used are within out company's commitment. Hope this info helps!
Asked by K
Reply from Love & Promise
Hi K, We absolutely offer custom semi-mountings that can fit your family stone! Please feel free to complete this form https://www.loveandpromisejewelers.com/contact-us/ so that we can align you with an expert to better assist you. Looking forward to connecting with you soon friend!