Shipping policy

Shipping Details

WE WILL PROVIDE TRACKING NUMBER FOR PACKAGE AS SOON AS PACKAGE IS READY TO SHIP :)

Shipping within U.S.: $17.00 and up (USPS or UPS)

Shipping International (Outside of USA): $60.00 and up. Price varies depending on the amount insured. It typically arrives 1-5 business days from date shipped.You are responsible for all duties/taxes received from your country. 

OUR PACKAGES tYPICALLY REQUIRE AN ADULT SIGNATURE in order for package to be released and a phone number in case they need to reach you regarding your package. IF PACKAGE IS ALREADY SHIPPED OUT and you need to change your address, you will be required to pay $35-$50 to change the address (depending on which shipping company, where is the new destination is etc...). This is because UPS & FedEx considers this as a new shipment and we will be charged for those changes; so please plan accordingly as to where you would like the package to be shipped to. IF WE DO NOT RECEIVE A CONTACT NUMBER PRIOR TO SHIPPING, we will NOT SHIP OUT the package until we receive the phone number. Our insurance company is one of the best jewelry insurance companies in the market, but they are also the strictest in rules & regulations unfortunately :/

Prices are subject to change as we follow the current shipping prices provided by the shipping companies.

 

1 Year Limited Manufacturer Warranty Against Defect

We at Love & Promise Jewelers, are confident in our products. That is why all of our products sold come with a 1-year limited warranty against any manufacturing defect. If you believe your item has a manufacturer defect, please contact us immediately. If we deem your merchandise is damaged due to a manufacturing defect, we will repair the merchandise at no charge. If we deem your item is not a manufacturer defect, we will reach out to you regarding the possible options for repair and the charges for the service. The warranty does not cover jewelry that is purposely damaged or not worn responsibly. Any alternations not made by our company will void the warranty. Our shop warranty does not cover damages occurred under normal wear and tear, trauma, or activities.* If the product does not undergo the tightening/check up every 6 months, we reserve the right to cease the limited manufacturer warranty. You are responsible for the shipping and handling charges to and from our shop for all services.

Rosados Box™ offers lifetime free tightening and check-ups. We suggest all jewelry that is worn regularly to be checked and tightened at least once every 6 months; ideally every 3 months. This is because the stones are all held by prongs and they can easily snag on things or get knocked around quite a bit from wearing; this can loosen the stones with time. You are responsible for the shipping and handling charges to and from our shop for this service.

For coverage beyond the 1-year limited manufacturer warranty, please ask for an appraisal at no charge when checking out so that you can get the ring insured from your own private insurance company in the event of an unlikely occurrence. We highly recommend www.jewelersmutual.com for a good reliable jewelry insurance company.

*Conditions for Warranty:
Please bear in mind, jewelry is not resistant to normal wear, activities or trauma. This is especially true for rings since hands are regularly subjected to extensive abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. We do not cover damage or loss resulted from failure to obtain necessary repairs in order to maintain the integrity of the product.

Here are some examples of common jewelry concerns that would not be considered manufacturing defects:
-Discoloration due to exposure to chemicals or makeup
-Prongs and precious metals, in general, wear down and may require rebuilding over time.
-Bent, caught, broken, or worn down prongs(s) allowing a stone to fall out or be lost due to normal wear or activities.
-Loss of stone or a stone has fallen out due to chipping or breaking caused by normal wear or trauma.