Frequently Asked Questions

We offer both an online shopping experience and an in-person jewelry studio. Our showroom is located in the heart of downtown Chicago, just one block from Millennium Park, where customers can explore our collections, view designs up close, and receive personalized guidance from our team.

Since 1988, we’ve been honored to help customers celebrate life’s most meaningful moments with thoughtfully crafted jewelry and exceptional service. Whether you shop online or visit us in person, we’re here to make your experience warm, personal, and memorable.

Yes. We proudly stand behind the quality and craftsmanship of our jewelry.

All pieces from our Rosados Box® collection include a One-Year Limited Manufacturer Warranty Against Defects, unless otherwise noted on sale, discounted, or specially disclosed items. Please refer to our warranty policy for complete details.

For jewelry not part of the Rosados Box® collection, we offer a six-month warranty covering manufacturer defects.

In addition, we provide complimentary inspections and stone tightening services for all jewelry purchased through our shop. We simply ask that customers cover any applicable shipping and handling costs when sending items to us.

Absolutely. Every order is shipped with full insurance coverage, giving you added peace of mind while your jewelry is in transit.

For orders valued over $200, a signature is required upon delivery to help ensure your package is received safely by the intended recipient. Your shipment remains fully insured until it is scanned as delivered to the shipping address provided.

As soon as your order is prepared and ready to ship, we'll send you a tracking number so you can follow its journey every step of the way.

From our Chicago studio to your doorstep, we take every precaution to ensure your jewelry arrives safely and securely.

Delivery timelines vary depending on the piece you select.

Most Rosados Box® designs are handcrafted to order and typically ship within 10–15 business days (approximately 2–3 weeks), unless otherwise noted on the product page.

For custom-made jewelry, please allow approximately 3–6 weeks, depending on the design details and response time throughout the creation process.

To help you plan ahead, the estimated production and ship-out timeframe is listed on each product page below the item description. Once your order is ready to leave our Chicago studio, you'll receive a shipping confirmation and tracking information so you can follow its journey to you.

Every piece is crafted with care, and we believe beautiful things are worth the wait.

Rosados Box® is the exclusive in-house jewelry collection of Love & Promise Jewelers. Created as our proprietary brand, Rosados Box® is designed, handcrafted, and available only through us. Because Rosados Box® is exclusively ours, any third-party seller claiming to offer authentic Rosados Box® jewelry is not authorized by us, and we cannot guarantee or stand behind the quality or authenticity of those products.

While Love & Promise Jewelers offers a carefully curated selection of jewelry from trusted artisans and manufacturers around the world, Rosados Box® represents the heart of our own craftsmanship. Every Rosados Box® piece is 100% handmade in Chicago, USA, crafted in small batches by our team of skilled artisans. We proudly use fair trade, conflict-free gemstones and fine-quality recycled precious metal alloys, creating jewelry that reflects our commitment to ethical sourcing, thoughtful craftsmanship, and responsible manufacturing.

Whether a piece is from Rosados Box® or one of our carefully selected partner brands, every collection we carry shares the same values of quality, integrity, and meaningful design.

Yes. Unless otherwise specified or requested, all of our white gold metals have nickel in the mixture. For our clients who are sensitive to nickel, we suggest alternatives such as white gold mixed with palladium, palladium (no mixture), or platinum. Please contact us for pricing of the alternative metals.

Although palladium and platinum are both hypoallergenic and sister alloys, there are major differences. The primary differences between palladium and platinum are:

1. When hit with blunt force, platinum will bend out of shape, while palladium will bust apart. This is because palladium is more brittle than the more malleable platinum. The metal is strong in a sense that it bends versus breaking when force is applied to the object.
2. Platinum is the only precious metal that doesn’t lose metal or value after polishing. Even though like all the metals, platinum scratches easily, it never loses any metal when polished unlike gold, silver, or palladium. This is because when you polish platinum, it shifts back to its original location; no layer comes off.
3. Platinum is a bit denser than all the other metals. The density is what gives it that layered strength. Although you will feel a major difference in the metals on thicker men’s bands, on women’s rings, there is only a slight weight difference. This is because women’s rings typically involve less metal and more design.
4. Platinum is easier to repair than palladium. In terms of maintenance, although palladium is less expensive initially, it will end up costing more to upkeep in the long run.

Due to the fickle nature of palladium, we no longer offer palladium as an option. However, we continue to carry 10kt/14kt/18kt white gold and platinum for white metal options.

White gold is not naturally white in color. The only precious metals that are naturally white in color are silver, palladium, and platinum. We achieve the bright white silver color by rhodium-plating all our rings. This is a standard process that all major jewelers do to get their jewelry in a bright-white silver color state. The piece of jewelry can easily be turned back to white gold by additional  rhodium plating. As each item is priced in relation to the level of intricacy of the rhodium process, please contact us on pricing and turnaround time.

The following is the listing of the metals from strongest to softest (1 = strongest; 3 = least strongest):

1. Platinum
2. 14kt
3. 18kt

Rose gold is a mixture of yellow gold and copper. Typically when a ring turns your finger either green or black, it's the acidity from your skin mixing with other substances such as lotion or sweat that results in a chemical reaction with the copper. Contrary to popular belief,  this isn't an allergic reaction but a chemical one which occurs in about 20% of people who wear rose gold. Unfortunately, because each person’s  ph balance is different, there isn't a set formula on how to completely eliminate this reaction, aside from trial and error. Here are a few steps you might take to try and prevent or eliminate this occurrence:

1. Consume fewer types of foods that have high acidity.
2. Keep your hands dry and clean whenever possible.
3. Create a barrier between your finger and the copper by painting a thin layer of clear nail polish on the inside of your ring. Clean and reapply the clear coat every two to three months.

If these steps don't help, please contact us within 30 days of receiving the item and we will work on a different metal that is best suited for you.*

No. Moissanites are actually stones that exist in nature. However, they are rare because they only occur when a meteor hits the earth! Because of their rarity in nature, all moissanites on the market are lab grown. This also ensures that all the stones are ONLY fairly traded and 100% conflict free. That is why moissanites are currently the number-one alternative to diamonds in the market!

A moissanite offers similar sparkle and durability as a diamond, AND the creators offer a lifetime warranty. At Love & Promise Jewelers, we believe that everyone's preference and needs are different. We will never tell you one stone is better than another. We prefer to sell products that suit your lifestyle and budget. Our goal is to sell you something you love that will make you happy not only now, but forever! If a moissanite works better than a diamond with your budget and lifestyle, by all means, please do get the moissanites!

We usually offer most of our products with Forever One GHI Moissanites from Charles & Colvard® over the regular moissanites because the color is brighter and closer to the standard diamond colors than the original moissanites. From our experience, we have yet to have issues with the color changing. We only offer moissanites that come with a Limited Lifetime Warranty* in order to provide only the best quality of lab grown options in the market.  If you prefer something with a warmer color, please contact us to price out with standard moissanites.

Click here for the most current information on Charles & Colvard®'s warranty.

*Please note you must register your stone, within 30 days, with Charles & Covlard directly, with the warranty card provided with your purchase, in order for the Limited Lifetime Warranty to apply.

We carry only the Forever One Moissanites because they are made directly by the creators, Charles & Colvard® and backed by a Limited Lifetime Warranty. Because Amora is an additional process outside of Charles & Colvard®, that moissanite is NOT covered under the limited lifetime warranty. Our personal belief is that if a branded lab-grown product is confident in their "additional process," then the product should come with a lifetime warranty, period. We prefer to offer synthetics that we believe are genuinely the finest quality and our lab-grown products are ALL backed with limited lifetime warranties (with the exception of lab-grown diamonds). After all, if we are going to go for an alternative stone, it might as well be the best in the market! To see the Forever One Moissanites in some of of our designs, please visit Rosados BoxTM Instagram

Forever Brilliant and Forever One GHI Moissanites are graded roughly an GHI in color. The GHI color grade for diamonds is considered "near colorless." Approximately 80% of diamonds sold in the market range from G-J in color so this color is one that most consumers purchase. Certain lightings show the tint more, such as direct sunlight, while in normal indoor lighting there is no visible color. The tint in direct sunlight is actually a natural characteristic of the moissanite; think of it like the Alexandrite stone, which changes color in different lighting conditions. We now offer Forever One DEF Moissanites in limited sizes and shapes.

Even though they measure at about 9.5 on the Mohs scale and diamonds can scratch glass, both diamonds and moissanites CAN chip. The most commonly chipped areas are the corners (for fancy cut stones) and/or the girdle. This is because the girdle and the corners are the shallowest and thinnest part of the ring. When enough pressure is put on the stone around that area, the stone can chip. We suggest wearing all jewelry responsibly and with care, just in case! Click here for our general guidelines on how you can keep your jewelry in tip-top shape!

Yes! We work with only the best brands in the market for our lab-grown products. All our moissanites and lab-grown gemstones (sapphires, emeralds, and rubies) come with lifetime warranties backed by the creators. Our lab-grown diamonds are all handpicked and come with a certificate of authenticity from the International Gemological Institute.

Good question. Synthetic gemstones are gemstones that are grown in a "controlled environment," such as a lab. The gem stones are chemically and aesthetically the same as the gemstones that are grown in nature. Synthetics are created is by mimicking the similar natural environments ; that is reason why synthetics are much less expensive. Scientists are able to control the production speed and quality. The best part about purchasing the synthetic stone, is that the stones are 100% fairly traded and conflict free. No blood was ever shed for this beautiful stone to be created!

While a sapphire measures around 9 on the Mohs scale for durability and the morganite is a 7, the two are really not that different on durability. The only time you should be sensitive about a stone’s durability is when it measures below 6 on the Mohs scale. Your morganite or any other stone will be in good shape as long as you practice responsible care. Click here for our tips on jewelry care.

As for pricing, peach-pink sapphires are quite a bit more expensive per carat than the morganite, especially if the stone is larger than two carats. The bulk of the price increase will vary depending on the shade of peach pink you prefer. Peach-pink sapphires are the rarest and most expensive sapphires on the market. The stones can be 30% to 60% more expensive per carat compared to the finest blue colors.

Deeper depths equate to richer, deeper colors while shallower depths equate to lighter colors, even though the saturation is the same. This is because, much like water, the deeper depth and larger stones allow more layers of saturation versus the shallower depths. That's the reason smaller-size stones, even at the same color, will appear slightly lighter.

Yes, it’s true. The reason is because, in the micropave designs, the prongs are at least 30% smaller than regular pave/bead-set design rings and require a high level of skill to set and manufacture. In addition, the edgeless design increases the risk of stones falling out because there is no wall to protect the stones from bumps and bruises. We like to compare the micropave designs to tall heels: They are beautiful and full of grace and must be worn with extra care; you wouldn't go running or rock climbing in your new sexy heels! That is why we usually suggest to our clients to steer clear of micropave designs unless you are ready for a higher-maintenance ring.