Frequently Asked Questions

Love & Promise Jewelers offers both online shopping and an in-person jewelry studio in downtown Chicago, located just one block from Millennium Park. Customers can visit our Chicago showroom to explore engagement rings, wedding bands, gemstones, and fine jewelry, see designs up close, and receive personalized guidance from our team.

Founded in 1988, Love & Promise Jewelers is a family- and women-owned fine jewelry company and the home of our signature in-house brand, Rosados Box®. Whether you shop with us online or visit our Chicago studio, our goal is to make finding your sparkle feel personal, thoughtful, and genuinely enjoyable.

Yes. Love & Promise Jewelers stands behind the quality and craftsmanship of the jewelry we sell. Rosados Box® jewelry includes a One-Year Limited Manufacturer Warranty Against Defects unless otherwise noted for sale, discounted, or specially disclosed items. Jewelry purchased from Love & Promise Jewelers that is not part of the Rosados Box® collection includes a six-month warranty against manufacturer defects.

We also offer complimentary inspections and stone-tightening services for jewelry purchased through our shop; applicable shipping and handling costs may apply when sending jewelry to us.

Because warranty eligibility and exclusions can vary, please review our Warranty & Jewelry Care policy for complete and current details.

Love & Promise Jewelers ships jewelry with tracking and insurance to help protect your purchase while it is in transit. Orders valued over $200 require a signature upon delivery, and eligible shipments remain insured until they are scanned as delivered to the shipping address provided.

Once your jewelry is ready to leave our Chicago studio, you’ll receive tracking information so you can follow its journey to you. Shipping requirements may vary depending on your order, destination, carrier, and insurance requirements, so please review our current Shipping Policy for complete details.

Your order timeline depends on whether your jewelry is ready to ship, made to order, or custom designed. Most Rosados Box® made-to-order jewelry typically ships within approximately 10–15 business days unless a different production timeframe is noted on the product page.

Custom jewelry generally requires additional time depending on the design, revisions, gemstone sourcing, and production schedule. Ready-to-ship jewelry has already been crafted and can typically begin its journey sooner.

For the most accurate estimate, check the production and ship-out timeframe listed on the individual product page. Once your jewelry ships, you’ll receive tracking information to follow its journey from our Chicago studio to you.

Love & Promise Jewelers is the Chicago fine jewelry company behind Rosados Box®, our signature in-house jewelry brand. Rosados Box® was created by Love & Promise Jewelers and is designed and handcrafted through our Chicago studio.

Rosados Box® is known for thoughtfully designed engagement rings, wedding bands, moissanite rings, diamond rings, colored gemstone jewelry, and fine jewelry made with an emphasis on meaningful design and thoughtful craftsmanship. Our pieces incorporate materials such as recycled precious metal alloys and responsibly sourced gemstones.

Love & Promise Jewelers also carries select jewelry outside the Rosados Box® collection. Rosados Box®, however, represents our own design identity and is available directly through Love & Promise Jewelers and our authorized channels.

Love & Promise Jewelers accepts major credit cards along with additional payment options available at checkout. We also offer financing through Affirm, PayPal, and eligible layaway options to give you more flexibility when purchasing an engagement ring, wedding band, fine jewelry, or custom piece. Available payment methods and eligibility may vary depending on the order or product. If you’re planning a larger jewelry purchase or custom design and have questions about the best payment option for your order, our team is happy to help before you get started.

Yes. Love & Promise Jewelers offers financing and payment options to make planning for an engagement ring or fine jewelry purchase a little more flexible. Financing options include Affirm and PayPal, subject to each provider’s eligibility requirements and terms. We also offer layaway on eligible jewelry purchases, allowing you to make payments over time before your piece goes into production or is released. Some products may have different eligibility requirements, including certain certified diamond engagement rings, so we recommend confirming the payment options available for the specific piece you’re considering.

Contact Love & Promise Jewelers as soon as possible if you need to change the shipping address on an existing jewelry order. Because fine jewelry shipments may be insured and subject to carrier security requirements, we cannot guarantee that an address can be changed once an order has been processed or shipped. Additional verification may also be required before an address change can be approved. For the security of your jewelry purchase, never assume an address change has been completed until you receive confirmation from our team. Review our Shipping Policy for the most current shipping and address requirements.

Yes. Love & Promise Jewelers ships jewelry internationally to many destinations outside the United States. International shipping availability depends on the destination, carrier, and insurance requirements, so certain restrictions may apply. International packages are shipped with tracking and insurance, and a signature may be required upon delivery for added security. Customers are responsible for any applicable customs duties, import taxes, VAT, or other fees charged by their destination country. Review our Shipping Policy for current international shipping rates, requirements, and restrictions before ordering.

Shipping costs depend on your order value, destination, and available shipping service. Love & Promise Jewelers currently offers free domestic shipping on qualifying U.S. orders over $200, while rates for other domestic and international shipments may vary. International shipping costs can also depend on the insured value of your jewelry and destination. Because shipping rates, carrier services, and requirements can change, the rates shown at checkout and our current Shipping Policy should be used for the most up-to-date information about your order.

Your delivery timeline depends on whether your jewelry is ready to ship, made to order, or custom designed. Ready-to-ship jewelry has already been crafted and can generally begin its journey sooner, while made-to-order and custom jewelry require production time before shipping. Custom jewelry typically takes approximately 4–6 weeks to create, depending on the design, revisions, gemstone sourcing, and current production schedule. Shipping time begins after your piece has been completed and processed for delivery. If you’re ordering for a proposal, wedding, anniversary, or another important date, contact our team before ordering so we can help you understand the expected timeline.

Yes. Love & Promise Jewelers uses insured shipping to help protect eligible jewelry purchases while they are in transit. Tracking information is provided for eligible shipments, and a signature may be required upon delivery depending on the package value, destination, carrier, and insurance requirements. These precautions are especially important when shipping fine jewelry and help reduce the risk of a valuable package being left unattended. Shipping and insurance requirements can vary by order, so review our current Shipping Policy for the terms that apply to your shipment.

If your Love & Promise Jewelers package appears delayed, lost, or damaged during shipping, contact our team as soon as possible so we can help determine the appropriate next step. Depending on the situation, we may need to work with the shipping carrier or insurance provider to investigate the shipment. Keep all packaging and documentation if a package arrives damaged, and photograph any visible damage before discarding shipping materials. Requirements and resolutions can vary depending on the carrier, insurance coverage, destination, and circumstances of the shipment, so please contact us directly rather than attempting to resolve an insured jewelry shipment on your own.

Once your eligible Love & Promise Jewelers order ships, tracking information will be provided so you can follow your jewelry on its journey to you. Made-to-order and custom jewelry must first complete production before shipping and tracking information become available. Keep in mind that carrier tracking can sometimes take a little time to update after a shipping label is created. If your tracking information hasn’t updated for an extended period, your package appears delayed, or you have concerns about an upcoming delivery, contact our team and we’ll help you review the latest available shipping information.

Possibly. International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges assessed by their destination country. These charges are separate from the jewelry purchase price and shipping fee paid to Love & Promise Jewelers, and the amount can vary based on your country, order value, and local import regulations. Because customs requirements and tax rates are determined by local authorities and can change, we recommend checking with your country’s customs agency before placing an international jewelry order. Review our Shipping Policy for additional international shipping information.

Our standard white gold alloys may contain nickel unless otherwise specified or requested. If you have a known nickel sensitivity, contact Love & Promise Jewelers before ordering so we can discuss available alternative metals or alloy options for your jewelry.

Depending on the design, alternatives may include platinum or a nickel-free white gold alloy. Metal availability and pricing can vary by piece, so our team can help determine which options are compatible with the engagement ring, wedding band, or fine jewelry design you’re considering.

Although palladium and platinum are both hypoallergenic and sister alloys, there are major differences. The primary differences between palladium and platinum are:

1. When hit with blunt force, platinum will bend out of shape, while palladium will bust apart. This is because palladium is more brittle than the more malleable platinum. The metal is strong in a sense that it bends versus breaking when force is applied to the object.
2. Platinum is the only precious metal that doesn’t lose metal or value after polishing. Even though like all the metals, platinum scratches easily, it never loses any metal when polished unlike gold, silver, or palladium. This is because when you polish platinum, it shifts back to its original location; no layer comes off.
3. Platinum is a bit denser than all the other metals. The density is what gives it that layered strength. Although you will feel a major difference in the metals on thicker men’s bands, on women’s rings, there is only a slight weight difference. This is because women’s rings typically involve less metal and more design.
4. Platinum is easier to repair than palladium. In terms of maintenance, although palladium is less expensive initially, it will end up costing more to upkeep in the long run.

Due to the fickle nature of palladium, we no longer offer palladium as an option. However, we continue to carry 10kt/14kt/18kt white gold and platinum for white metal options.

White gold can appear warmer or more yellow over time because gold is naturally yellow and white gold is created by combining gold with lighter-colored metal alloys. Many white gold jewelry pieces are also finished with rhodium plating to create their bright, crisp white appearance.

With everyday wear, rhodium plating gradually wears away, allowing the warmer tone of the white gold alloy underneath to become more visible. This is normal and does not mean your jewelry is defective.

White gold can be professionally cleaned, polished, and replated with rhodium when needed to restore a brighter white finish. How frequently replating is needed depends on wear, lifestyle, and personal preference.

There isn’t one universally “strongest” metal in every sense because 14K gold, 18K gold, and platinum have different properties.

14K gold contains a higher proportion of alloy metals than 18K gold, making it a practical and durable choice for everyday jewelry.

18K gold contains a higher percentage of pure gold, giving it a richer gold color while generally being somewhat softer than 14K gold.

Platinum is dense, naturally white, and highly durable, but it wears differently from gold and develops a natural patina over time.

The best metal for an engagement ring or wedding band depends on your design, lifestyle, color preference, maintenance expectations, and budget.

Rose gold contains copper, which gives the metal its signature warm pink tone. For some people, copper in the alloy can react with moisture, perspiration, lotions, soaps, cosmetics, or an individual’s skin chemistry and leave temporary green or dark discoloration on the skin.

This type of discoloration does not necessarily mean the jewelry is poor quality or that the ring itself is changing color. Keeping your ring and hands clean and dry and minimizing buildup from lotions and other products may help reduce the reaction.

If you experience persistent skin irritation rather than simple discoloration, stop wearing the ring and consider speaking with a medical professional about a possible metal sensitivity.

1. Keep your hands dry and clean whenever possible.
2. Create a barrier between your finger and the copper by painting a thin layer of clear nail polish on the inside of your ring. Clean and reapply the clear coat every two to three months.

If these steps don't help, please contact us within 30 days of receiving the item and we will work on a different metal that is best suited for you.*

The primary difference between a natural diamond and a lab-grown diamond is origin. Natural diamonds form deep within the earth over an extraordinary amount of time, while lab-grown diamonds are created in controlled laboratory environments using technology that reproduces the conditions needed for diamond crystal growth.

Both are real diamonds and share essentially the same chemical composition, crystal structure, and physical properties. Both can also be evaluated using characteristics such as cut, color, clarity, and carat weight.

Choosing between them is personal. Consider origin, budget, desired size and quality, availability, and what feels meaningful to you rather than assuming one type of diamond is automatically the right choice.

Yes. Lab-grown diamonds are real diamonds. They have essentially the same chemical composition, crystal structure, hardness, and optical properties as natural diamonds; the key difference is how and where they form.

Natural diamonds develop within the earth, while lab-grown diamonds are created in controlled laboratory environments using specialized technology.

Lab-grown diamonds should not be confused with diamond alternatives such as moissanite. Moissanite is a different gemstone with its own chemical and optical properties, while a lab-grown diamond is diamond.

Both natural and lab-grown diamonds can make beautiful engagement rings—the right choice depends on your preferences, priorities, and budget.

The 4Cs are cut, color, clarity, and carat weight, four characteristics commonly used to evaluate and compare diamonds.

Cut describes how effectively a diamond’s proportions and facets interact with light. Color evaluates the presence or absence of color in diamonds graded on the traditional color scale. Clarity considers internal inclusions and external blemishes. Carat weight measures the diamond’s weight, not simply how large it appears.

The 4Cs work together, so choosing a diamond shouldn’t be about chasing the highest grade in every category. A thoughtfully balanced diamond can offer beautiful sparkle and appearance while making the most of your budget.

Round brilliant diamonds are especially known for their sparkle because their faceting pattern is designed to maximize light return. However, a diamond’s shape and cut quality are not the same thing.

Shape describes the diamond’s outline—such as round, oval, pear, cushion, emerald, or marquise—while cut quality relates to how effectively the diamond’s proportions and facets interact with light.

Other brilliant-style shapes can also deliver beautiful sparkle, including ovals, pears, cushions, and marquises. Step-cut shapes such as emerald cuts create a different effect, emphasizing clean flashes of light and clarity rather than the same type of scintillation.

The best shape is the one whose sparkle and silhouette feel most like you.

Elongated diamond shapes such as oval, marquise, and pear cuts can often appear larger face-up than some other diamonds of the same carat weight. Their elongated silhouettes can spread more of the stone’s visual weight across the finger, creating the impression of a larger center stone.

However, carat weight alone doesn’t determine how large a diamond looks. Cut proportions, depth, table size, shape, setting, and the individual diamond’s measurements all influence its face-up appearance.

If visual size is important to you, compare the actual millimeter dimensions of diamonds rather than shopping by carat weight alone. Sometimes the numbers on the certificate tell only part of the sparkle story.

You don’t necessarily need the highest diamond clarity grade to choose a beautiful engagement ring. For many shoppers, the goal is an eye-clean diamond, meaning inclusions are not easily visible to the unaided eye under normal viewing conditions.

How noticeable inclusions are depends on their size, type, color, number, and location as well as the diamond’s shape and size. Some diamonds with lower clarity grades can still look beautifully clean without magnification.

Rather than paying for a clarity grade you may not visually appreciate, consider how the individual diamond actually looks. Balancing clarity with cut, color, carat weight, and budget can help you find a stone that sparkles beautifully without paying for specifications simply for the sake of the grade.

The right diamond color grade depends on the stone’s shape, size, setting metal, budget, and your personal sensitivity to warmth. Diamonds on the traditional D-to-Z grading scale range from colorless to increasingly noticeable yellow or brown tones.

You don’t necessarily need the highest color grade for a diamond to appear beautifully white in an engagement ring. Certain shapes reveal warmth more readily than others, and the surrounding metal can influence how the diamond’s color is perceived.

For example, a slightly warmer diamond may feel perfectly at home in yellow or rose gold, while someone choosing a white-metal setting may prefer a different color range.

Focus on the diamond’s overall appearance rather than one letter on a grading report.

Not every diamond requires an independent grading report, but one can provide useful information when purchasing a significant center stone. Independent gemological laboratories evaluate characteristics such as carat weight, color, clarity, measurements, and other identifying details, depending on the report.

A grading report is not the same thing as an appraisal, and it does not determine whether a diamond is personally beautiful to you. Think of it as an independent record of the stone’s characteristics.

Documentation availability can vary depending on the diamond’s size, type, value, and supplier. If an independent grading report is important to you, ask whether one accompanies the specific diamond you’re considering before purchasing.

Start by deciding what matters most to you. Natural and lab-grown diamonds are both real diamonds, but their different origins can influence availability, pricing, size options, and what each choice represents personally.

A lab-grown diamond may allow you to explore different size or quality combinations within a particular budget. A natural diamond may appeal to someone who values its geological origin, rarity, or simply has always envisioned a naturally formed stone.

Neither choice needs to be treated as universally better. Consider your budget, preferred size and specifications, feelings about origin, and the engagement ring design you love.

The best diamond is the one that aligns with your priorities—and makes you want to keep looking at your hand.

Yes. Love & Promise Jewelers offers both natural and lab-grown diamond engagement rings, including thoughtfully designed Rosados Box® styles handcrafted through our Chicago studio.

Depending on the design, customers can explore different diamond shapes, sizes, qualities, setting styles, and metal options. We can also help source center stones for eligible custom jewelry projects when you’re looking for something more specific.

Whether you’re drawn to a natural diamond, lab-grown diamond, moissanite, sapphire, or another meaningful gemstone, our approach is the same: help you understand your options clearly so you can choose a piece that feels right for your story, lifestyle, and budget.

Yes. Moissanite is a real gemstone composed of silicon carbide. Natural moissanite exists but is exceptionally rare, so the moissanite used in fine jewelry today is created in controlled laboratory environments.

Lab-grown moissanite is valued for its exceptional brilliance, durability, and distinctive rainbow-like fire. With a hardness of approximately 9.25 on the Mohs scale, it is also well suited to engagement rings and other jewelry designed for frequent wear.

Rosados Box® offers moissanite engagement rings and jewelry for customers who love significant sparkle, durability, and a lab-grown gemstone option.

Moissanite can be an excellent choice for an engagement ring if you love brilliant sparkle, everyday durability, and the value offered by a lab-grown gemstone. Moissanite has a different optical character than diamond, with strong brilliance and more colorful fire, so the two gemstones should not be viewed as identical.

At Love & Promise Jewelers, we don’t believe one gemstone is automatically better than another. The right center stone depends on your personal style, budget, lifestyle, and what matters most to you.

For some couples, that’s a natural or lab-grown diamond. For others, a Rosados Box® moissanite is exactly the kind of sparkle they’re looking for.

Quality moissanite should not permanently change color through normal wear. However, a moissanite can appear slightly different under various lighting conditions because of the way the gemstone reflects and disperses light.

Moissanite is available in different color ranges, from more colorless appearances to stones with warmer undertones. Oils, lotions, soap residue, and everyday buildup can also temporarily affect how bright or clear a gemstone appears.

Regular cleaning and proper jewelry care can help keep your moissanite looking its best. If you notice a persistent change in the appearance of your stone, our team can inspect and professionally clean your jewelry. Feel free to review our moissanite warranty information.

Moissanite can vary by manufacturer, cut, color, shape, faceting style, and overall appearance. Rosados Box® moissanites are selected with our jewelry designs and signature aesthetic in mind, allowing us to offer center stones that complement the proportions and details of our engagement ring settings. Know that all our moissanites are handpicked for premium sparkle, cut, and symmetry within the D-F color range.

Because moissanite has its own optical properties, different cuts can produce different patterns of brilliance, fire, and visual depth. Rather than choosing solely by specifications, we recommend considering the overall look of the gemstone and how it pairs with your preferred ring design.

Our team can help you compare available moissanite options and find the sparkle that feels right for you. To learn more about our Moissanites by Rosados Box® please visit our here.

Moissanite can display different undertones depending on the stone’s color grade, cut, size, surrounding metal, and lighting environment. Its high dispersion also produces colorful flashes of fire that can become especially noticeable in sunlight or strong directional lighting.

This does not necessarily mean the gemstone is changing color. It is part of how moissanite interacts with light.

If you prefer a crisper, more colorless appearance or a slightly warmer look, our team can help you compare available moissanite options and choose a gemstone that complements your setting and personal preferences.

Yes. Diamonds and moissanites are exceptionally hard gemstones, but hardness does not make a stone indestructible. A hard impact at a vulnerable point can chip or damage either gemstone.

Fancy shapes with exposed points or corners—such as pear, marquise, princess, and certain other cuts—can require additional care because those areas may be more vulnerable to impact. The girdle of a gemstone can also be susceptible to damage under enough force.

We recommend removing fine jewelry during activities that could expose your ring to hard impacts, heavy pressure, chemicals, or unnecessary wear and having your setting inspected periodically to help protect your stones.

Warranty coverage and documentation depend on the gemstone, manufacturer, and specific jewelry purchase. Our branded moissanites and some lab-grown gemstones may include manufacturer-backed warranties, while certified lab-grown diamonds may include grading documentation from an independent gemological laboratory such as IGI.

Because documentation and warranty terms vary, review the individual product information or contact Love & Promise Jewelers before purchasing if a gemstone warranty, grading report, or authenticity documentation is important to you.

Manufacturer warranties may also require registration or have specific eligibility requirements, so always follow the instructions provided with your gemstone.

Yes. Lab-grown gemstones are real gemstones created in controlled laboratory environments rather than mined from the earth. Depending on the gemstone and growth method, lab-grown stones can share essentially the same chemical composition, crystal structure, and physical properties as their natural counterparts.

The primary distinction is origin: natural gemstones form within the earth, while lab-grown gemstones are created using technology that reproduces the conditions needed for crystal growth.

Lab-grown gemstones can offer beautiful color, consistency, and value while providing another sourcing option for customers choosing an engagement ring or fine jewelry.

Yes. Sapphire is more resistant to scratching than morganite and is generally the more durable choice for jewelry worn frequently. Sapphire ranks 9 on the Mohs scale of mineral hardness, while morganite—a variety of beryl—typically ranks around 7.5 to 8.

Both gemstones can be worn in engagement rings, but neither is indestructible. Morganite generally requires more mindful everyday care, while sapphire’s hardness makes it particularly popular for colored gemstone engagement rings.

Your setting also matters. Protective designs and thoughtful wear habits can help reduce the risk of chips, scratches, and other damage regardless of the gemstone you choose.

Sapphires can be more expensive than morganites, but gemstone pricing depends on much more than the stone type alone. Color, saturation, clarity, cut, carat weight, origin, treatment, rarity, and overall quality can all influence the price of a colored gemstone.

Certain highly sought-after sapphire colors—particularly exceptional peach, pink, blue, teal, and specialty hues—can command significantly higher prices than comparable morganites. Morganite is often chosen for its soft peach-to-pink color and accessible price point, particularly in larger sizes.

If you’re deciding between sapphire and morganite for an engagement ring, we recommend comparing individual stones rather than relying on carat weight or gemstone type alone.

Natural colored gemstones vary from stone to stone, and changing the size or proportions of a gemstone can also affect how its color appears. A deeper stone may display richer or more concentrated color, while a shallower or smaller gemstone can appear lighter even within a similar color range.

Cut, saturation, tone, clarity, lighting, and the individual characteristics of the gemstone all influence its final appearance. This natural variation is part of what makes colored gemstones so special—two stones are rarely perfectly identical.

Rather than expecting an exact match from another size, we recommend choosing the individual gemstone whose color and character speak to you.

Sapphires and rubies are among the most durable colored gemstones for engagement rings because both belong to the corundum family and rank 9 on the Mohs scale of hardness. Their durability, beautiful range of color, and suitability for frequent wear make them especially popular alternatives to traditional diamond center stones.

Morganite and other colored gemstones can also make beautiful engagement rings, but some require more mindful care depending on their hardness, toughness, and setting.

The best gemstone ultimately depends on more than color alone. Consider your lifestyle, how often you plan to wear your ring, the setting, maintenance preferences, budget, and—most importantly—the stone you genuinely love.

Many natural colored gemstones are treated to enhance characteristics such as color or clarity. Heat treatment, for example, has a long history of use with sapphires and rubies and is widely accepted within the jewelry industry.

Treatments vary by gemstone, and not every stone is treated in the same way. Some gemstones may be untreated, while others may undergo heat or other enhancement processes.

A treated gemstone is still a genuine gemstone; treatment simply becomes part of understanding the stone’s characteristics and value. When treatment information is available for a particular gemstone, it should be considered alongside factors such as color, cut, clarity, rarity, and overall beauty. For ease of mind, all our natural sapphires are are only natural with no treatment or heat treated which is highest standard within our industry.

The primary difference between natural and lab-grown colored gemstones is their origin. Natural gemstones form within the earth over time, while lab-grown gemstones are created in controlled laboratory environments using technology that reproduces the conditions needed for crystal growth.

Depending on the gemstone and growth method, a lab-grown stone can share essentially the same chemical composition, crystal structure, and physical properties as its natural counterpart.

Both can be beautiful choices for fine jewelry. Natural gemstones are loved for their geological origin and individual character, while lab-grown gemstones can offer another option for color, consistency, availability, and budget. The right choice comes down to what matters most to you.

Yes, certain colored gemstones can be excellent choices for everyday engagement rings, but durability varies by gemstone. Sapphires and rubies are particularly well suited to frequent wear because of their hardness, while gemstones such as morganite generally benefit from more mindful care.

Hardness is only part of the picture. A gemstone’s toughness, shape, setting, and exposure to impact can also affect how well it handles everyday wear.

If your engagement ring will rarely leave your hand, consider your lifestyle when choosing both the gemstone and setting. Even durable gemstones should be removed for workouts, heavy lifting, gardening, cleaning, and other activities that could expose your ring to unnecessary impact or chemicals.

Color variation is a natural part of what makes colored gemstones so distinctive. A gemstone’s hue, tone, saturation, trace elements, cut, depth, treatment, and individual crystal characteristics can all influence the color you see.

Lighting matters, too. The same sapphire may appear slightly different in natural daylight, warm indoor lighting, or direct sunlight. Cut and proportions can also influence how light moves through the gemstone and how concentrated its color appears.

Rather than expecting every natural gemstone to look identical, we celebrate those subtle differences. That individuality is part of the magic of choosing a colored gemstone—your stone gets to have a personality of its own.

Start with the color that makes you pause. From there, consider the gemstone’s durability, shape, size, cut, setting, maintenance needs, and how the stone fits your lifestyle and budget.

For an engagement ring worn frequently, durability deserves particular attention. Sapphires and rubies offer excellent hardness, while softer gemstones may require more thoughtful wear or a more protective setting.

Don’t feel pressured to choose based on specifications alone. Colored gemstones are wonderfully individual, and small differences in tone, saturation, inclusions, and cut can give each stone its own character. The best choice is one that balances practical wearability with the color and personality you can’t stop thinking about.

Yes. Love & Promise Jewelers offers natural and lab-grown colored gemstone options across select engagement rings, custom designs, and Rosados Box® jewelry. Depending on availability and design, options may include sapphires, morganites, rubies, and other story-worthy gemstones in a beautiful range of colors.

Because natural colored gemstones can vary significantly from stone to stone, availability, size, shape, color, treatment, and pricing may change over time.

If you’re searching for a particular gemstone or color, our Chicago team can help you explore available options and determine which stone works beautifully with your preferred setting, lifestyle, and vision.

Start with your lifestyle, center gemstone, personal style, and how you want your engagement ring to feel on your hand. If you prefer something sleek and protective, a bezel or lower-profile setting may appeal to you. If you love a classic look that showcases the center stone, a prong-set solitaire may feel more natural. For additional sparkle, consider accent stones, halos, hidden halos, or pavé details.

Also think ahead to your wedding band, maintenance preferences, and how frequently you use your hands throughout the day.

The best engagement ring setting is one that balances the look you love with the way you actually live.

A prong setting holds a gemstone in place with small metal claws, leaving more of the stone exposed and allowing its shape to remain highly visible. A bezel setting surrounds all or part of the gemstone with a rim of metal, creating a smoother and more protected profile.

Neither setting is universally better. Prong settings are popular for their classic appearance and ability to showcase a center stone, while bezel settings appeal to those who prefer a sleek look with added protection around the gemstone’s edge.

The best choice depends on your gemstone, ring design, personal style, and how you plan to wear your engagement ring.

A low-profile engagement ring is designed so the center stone and setting sit closer to the finger rather than being elevated high above the band. This can create a comfortable, streamlined feel and may reduce how often the ring catches or snags during everyday activities.

Low-profile settings can be especially appealing for people who work frequently with their hands or simply prefer a ring that sits closer to the finger.

One consideration is wedding-band pairing. Depending on the setting, a straight wedding band may not sit completely flush beside a low-profile engagement ring, so it’s helpful to think about your future ring stack when choosing the design.

A traditional halo surrounds the center gemstone with a visible frame of smaller accent stones, creating additional sparkle and making the center of the ring appear more prominent. A hidden halo places the accent stones beneath the center stone, where the sparkle is often more noticeable from the side.

Both designs add detail and sparkle, but they create very different looks. Traditional halos make a stronger visual statement from the top, while hidden halos offer a more subtle surprise beneath the center stone.

Your choice ultimately comes down to whether you want the extra sparkle to be part of the ring’s main silhouette or a detail revealed from different angles.

For an active lifestyle, look for an engagement ring setting that offers thoughtful gemstone protection and minimizes highly exposed or delicate details. Bezel settings and lower-profile designs can be particularly appealing because they keep the center stone more protected and may be less likely to catch during everyday wear.

The gemstone shape also matters. Stones with pointed tips or corners, such as pear, marquise, and princess cuts, benefit from settings designed to protect those more vulnerable areas.

No fine jewelry setting is damage-proof, however. Even a durable engagement ring should be removed for workouts, heavy lifting, gardening, cleaning, and other activities that could expose it to impact, pressure, or chemicals.

Neither is inherently better—the right setting height depends on your personal style, lifestyle, center stone, and how you want your engagement ring to pair with a wedding band.

A high-set engagement ring places the center stone farther above the finger, creating a more elevated profile and often allowing a straight wedding band to sit more closely or flush beside it. The tradeoff is that a higher setting can be more exposed and may be more likely to catch or snag during everyday activities.

A low-set engagement ring sits closer to the finger, creating a streamlined, comfortable feel that can be especially appealing for active lifestyles or anyone who prefers a lower profile. Depending on the design, however, a straight wedding band may not sit flush and a curved or contoured band may create a better fit.

Consider your everyday routine, preferred wedding-band pairing, and overall bridal stack rather than choosing setting height based on appearance alone.

There is no single engagement ring setting that is the most secure for every gemstone and design, but settings that provide more coverage around a stone can offer additional protection. Full bezel settings are often considered a protective option because a rim of metal surrounds the gemstone rather than leaving its edges fully exposed.

Well-designed prong settings can also hold gemstones very securely when properly made and maintained. The number, placement, thickness, and condition of the prongs all affect security.

Gemstone shape matters too. Pointed or angular stones may require protective prongs or setting details around vulnerable areas.

Regardless of setting style, periodic professional inspections are one of the best ways to catch worn or loose components before a stone is lost.

A cathedral setting features graceful arches of metal that rise from the ring’s band toward the center stone, visually supporting and framing the setting. The name comes from the arch-like shape, which is reminiscent of cathedral architecture.

Cathedral settings can create an elegant side profile and give the center stone a more elevated appearance. They can be paired with solitaires, accent stones, halos, hidden halos, and other design details, making them highly versatile.

Because cathedral settings vary in height and structure, consider how the specific design will feel during everyday wear and whether your preferred wedding band will sit beside it the way you envision.

Micropavé engagement rings can require more maintenance than simpler settings because they use very small accent stones secured by tiny beads or prongs. Their delicate construction creates beautiful, continuous sparkle, but those smaller setting elements can be more vulnerable to impact, friction, and everyday wear.

That doesn’t mean you should avoid micropavé if you love the look. It simply means understanding the maintenance that comes with a more intricate engagement ring setting.

Remove micropavé rings during workouts, heavy lifting, cleaning, gardening, and other hands-on activities, and have the setting professionally inspected periodically. Thoughtful wear and routine maintenance can help protect those tiny accent stones.

It depends on the engagement ring’s setting, profile, center-stone basket, and band design. Some engagement rings are intentionally designed with enough space beneath the center setting for a straight wedding band to sit closely or flush beside them. Others—particularly certain low-profile, bezel, cluster, or intricate settings—may leave a small gap when paired with a straight band.

If you prefer a seamless bridal stack, consider wedding-band compatibility when choosing your engagement ring rather than waiting until after the proposal.

Curved, contoured, open, and custom wedding bands can often complement engagement rings that do not accommodate a traditional straight band.

For the most accurate fit, we recommend having your finger professionally sized whenever possible. If you’re measuring at home, use a reliable ring-sizing tool and measure the finger where you plan to wear the ring. Finger size can fluctuate throughout the day due to temperature, activity, and other factors, so measuring more than once can help. If you already own a ring that fits the correct finger well, its inside diameter can also provide a helpful reference. Because fit can vary by ring width and design, contact Love & Promise Jewelers if you’re unsure which size to order—especially for an engagement ring, wedding band, or design with limited resizing options. For more information, please visit Check Your Ring Size

An engagement ring should feel comfortably secure without being painfully tight. Ideally, it should slide over your knuckle with a little resistance and sit comfortably at the base of your finger without feeling restrictive.

A small amount of movement can be normal, particularly if your knuckle is wider than the base of your finger. Your fingers can also change slightly throughout the day with temperature, activity, and other factors.

If your ring constantly spins, slips over your knuckle too easily, leaves uncomfortable pressure marks, or is difficult to remove, the fit may need adjustment. A professional sizing can help determine whether resizing or another fit solution makes sense.

If you fall between ring sizes, the best choice depends on the ring design, band width, finger shape, and how you prefer your jewelry to fit. In some cases, choosing the slightly larger size may be more comfortable, but there isn’t one rule that works for every ring.

Wider bands can feel tighter than delicate bands in the same numerical size, while top-heavy engagement rings may benefit from a more secure fit to help minimize spinning.

Before ordering, let our team know if you’re between sizes. We can help you consider the specific Rosados Box® or fine jewelry design you’re purchasing rather than guessing based on the number alone.

Yes. Wider rings generally feel more snug on the finger than thinner bands in the same numerical ring size because more metal is in contact with your finger.

This becomes especially important with wide wedding bands, substantial ring designs, and stacks with several bands worn together. Depending on the width and design, you may find a slightly larger size more comfortable than what you wear in a delicate ring.

Because every hand and ring design is different, we recommend considering the width of the actual piece when determining your size rather than assuming one ring size will feel identical across every style.

Many engagement rings and wedding bands can be resized, but not every design can be resized safely or by the same amount. Metal type, stone placement, band structure, engraving, pavé details, eternity-style settings, and the amount of size adjustment required can all affect whether resizing is possible.

Some intricate or stone-intensive designs may have limited resizing ranges or require a different solution altogether.

If you’re unsure about sizing before purchasing a Rosados Box® ring, contact Love & Promise Jewelers first. We can review the specific design and help you understand its sizing or resizing considerations before your order is placed.

If you’re planning a surprise proposal, try borrowing a ring your partner already wears on the correct ring finger and use it as a sizing reference. A trusted friend or family member may also be able to help without giving away the surprise.

Just remember that rings worn on different fingers—or even the same finger on the opposite hand—may not provide an exact match.

If you can only make an educated guess, don’t let ring-size detective work steal all the fun from the proposal. Our team can help you think through the available clues and determine a reasonable starting point based on the specific engagement ring you’re considering.

Start by deciding how you want the two rings to look together. Some people love a seamless, coordinated bridal set, while others prefer contrast in texture, gemstones, metal, or shape.

Consider your engagement ring’s profile, setting height, band width, and center-stone basket because these details can determine whether a straight wedding band will sit flush. Low-profile or intricate engagement rings may pair more naturally with curved, contoured, open, or custom-fit bands.

Your wedding band doesn’t have to disappear beside your engagement ring. The best pairing should feel balanced on your hand while still reflecting your personal style.

No. Your wedding band and engagement ring do not need to match perfectly. Coordinating metals, gemstones, widths, or design details can create a beautifully cohesive bridal set, but mixing styles can feel equally intentional.

You might pair a delicate engagement ring with a textured band, mix polished and pavé details, or even combine different metal colors for more contrast.

Think of your bridal stack as a collection rather than a matching set of rules. The goal is to create a combination you love wearing together—and one that still feels like you when the wedding band is worn on its own.

A bridal set is a coordinated pairing of an engagement ring and wedding band designed or selected to be worn together. Some bridal sets are created as matching companions, while others combine complementary designs that share proportions, curves, gemstones, or other details.

Choosing a bridal set can make it easier to visualize how your engagement ring and wedding band will fit together before the wedding day. It can be particularly helpful for engagement rings with distinctive profiles that require curved or specially shaped bands.

Rosados Box® bridal pairings are thoughtfully designed so your engagement ring and wedding band can tell one beautifully connected story.

Not always. Whether a wedding band sits flush depends on the engagement ring’s setting height, center-stone basket, profile, and overall design.

Some engagement rings leave enough space beneath the center setting for a straight wedding band to sit closely beside them. Others—particularly certain low-profile, bezel, cluster, or intricate designs—may create a small gap.

If a flush bridal stack is important to you, consider wedding-band compatibility while choosing your engagement ring. Curved, nesting, open, and custom-fit wedding bands can often create a more intentional pairing when a traditional straight band doesn’t sit exactly where you’d like.

Absolutely. Mixing metals can give a wedding ring stack more dimension and make it easier to coordinate with the jewelry you already wear.

Yellow gold paired with white gold or platinum can create crisp contrast, while rose gold can bring warmth to a mixed-metal stack. You can also repeat one metal elsewhere in the stack to make the combination feel especially intentional.

There’s no requirement that your engagement ring, wedding band, and future anniversary bands all use the same metal color. Choose a combination that feels cohesive to your eye and gives you room to let your stack evolve with your story.

Yes—and that’s part of the fun of building a bridal stack. Additional bands can mark anniversaries, milestones, new chapters, or simply a moment when you find another piece you love.

Before adding a band, consider how its width, profile, gemstones, and metal will interact with your existing engagement ring and wedding band. Not every ring needs to match, but the pieces should sit together comfortably without creating unnecessary friction or pressure against delicate settings.

A thoughtfully built stack can evolve over time, allowing your rings to tell more of your story with every new chapter.

How often you clean your engagement ring depends on how frequently you wear it and how quickly everyday residue builds up. Lotions, soaps, oils, cosmetics, and daily wear can leave a film on gemstones and metal that makes your ring appear less sparkly.

Gentle at-home cleaning can help maintain your jewelry between professional services, but the appropriate cleaning method depends on the gemstones and materials in your piece.

For deeper cleaning and inspection, Love & Promise Jewelers offers professional jewelry care services. Regular maintenance not only keeps your sparkle looking its best—it also gives us an opportunity to check the setting for signs of wear.

Remove your engagement ring and fine jewelry before activities that could expose them to unnecessary impact, pressure, abrasion, or harsh chemicals. That includes workouts, heavy lifting, gardening, household cleaning, swimming, and hands-on activities where your jewelry could catch or be struck.

Even durable diamonds, moissanites, sapphires, and precious metals are not indestructible. Prongs can wear, gemstones can chip, and bands can scratch or bend under enough force.

A simple rule: if the activity could be hard on your hands, it may also be hard on your ring. A little mindful wear can go a long way toward protecting the pieces that mean the most.

We recommend having an engagement ring professionally inspected periodically, particularly if it is worn every day. The ideal schedule can depend on the setting, gemstones, lifestyle, and amount of wear your ring receives.

During an inspection, a jeweler can check prongs, accent stones, settings, and other components for looseness or wear before a small issue becomes a larger repair.

More intricate settings—such as micropavé or designs with numerous accent stones—may benefit from especially attentive maintenance. You should also have your ring inspected if you notice movement, catching, unusual sounds, a bent prong, or any change in how a gemstone sits.

Not always. Different gemstones can have different sensitivities to heat, chemicals, ultrasonic cleaning, steam, and sudden temperature changes. A cleaning method that is appropriate for a diamond or moissanite may not be appropriate for every colored gemstone.

Treatments can also affect how a gemstone should be cared for, which is another reason to avoid assuming that every piece of fine jewelry can be cleaned the same way.

When in doubt, use a gentle method appropriate for the specific materials in your jewelry or have the piece professionally cleaned. Love & Promise Jewelers can help you determine the safest care approach for your Rosados Box® or fine jewelry piece.

Try to keep fine jewelry away from harsh chemicals, chlorine, heavy impact, abrasive surfaces, and activities that place unnecessary pressure on rings and settings. Lotions, perfumes, cosmetics, and household products can also build up on gemstones and metal over time.

Store jewelry carefully when you aren’t wearing it so individual pieces don’t scratch or tangle against one another.

Fine jewelry is made to be enjoyed, not hidden away—but thoughtful habits make a difference. Removing your pieces during higher-risk activities and giving them regular care can help preserve their sparkle, settings, and finish for the stories still ahead.

Have your ring inspected if you notice a loose or moving gemstone, worn or bent prong, unusual rattling, damaged setting, misshapen band, missing accent stone, or another visible change in the piece.

You should also pay attention if your ring suddenly catches on clothing more than usual, as this can sometimes indicate a lifted or damaged prong.

If something seems different, stop wearing the ring until it can be inspected. Continuing to wear jewelry with a compromised setting can increase the risk of additional damage or stone loss. Love & Promise Jewelers can evaluate the piece and recommend the appropriate repair or maintenance.

Yes. Love & Promise Jewelers offers warranty coverage for eligible jewelry, including Rosados Box® pieces, subject to the terms and conditions of our current warranty policy.

Coverage can depend on the piece, type of issue, how the jewelry has been worn or maintained, and whether work has been performed by another jeweler. Normal wear, accidental damage, loss, and other circumstances may not be covered in the same way as a manufacturing-related issue.

Because warranty terms can change and every situation is different, we recommend reviewing our current Warranty & Jewelry Care information for complete coverage details or contacting our team about your specific piece.

Eligible jewelry may be returned or exchanged according to Love & Promise Jewelers’ current return policy. Eligibility can vary based on the item, its condition, timing, and whether the piece was made to order, customized, resized, engraved, or otherwise personalized.

Because many Rosados Box® pieces are thoughtfully made or prepared specifically for the person ordering them, not every purchase is eligible for return or exchange.

Before purchasing—particularly when ordering customized or made-to-order jewelry—we recommend reviewing our current Return Policy so you understand the terms that apply to your piece.

Custom, modified, resized, engraved, and personalized jewelry may have different return or exchange eligibility than standard, unaltered pieces. Because these pieces are created or changed specifically for an individual customer, some may be considered final sale or subject to additional restrictions.

The exact terms depend on the type of jewelry and work performed, so we recommend reviewing the current Return Policy before placing an order that includes customization, personalization, engraving, or resizing.

If you’re unsure whether a requested modification will affect return eligibility, ask us before moving forward. We’d much rather help you understand the details before your piece is made.

Yes. Love & Promise Jewelers provides repair and jewelry-care services for eligible pieces. Depending on the jewelry and its condition, services may include setting or prong work, stone replacement, refinishing, resizing, and other maintenance or repairs.

The appropriate repair depends on the piece, materials, gemstones, construction, and extent of the damage, so jewelry may need to be evaluated before we can recommend the best next step or provide pricing.

If your Rosados Box® or Love & Promise Jewelers piece needs attention, contact our team before sending it in so we can guide you through the repair process.

Warranty, Returns & Repairs

Contact Love & Promise Jewelers before shipping your jewelry so our team can provide the appropriate repair instructions and next steps for your piece.

Package your jewelry carefully and follow the shipping guidance provided by our team. Fine jewelry should never be placed loosely inside a shipping box or envelope, as movement during transit can cause additional damage.

Once your piece is received and evaluated, we can determine what work is needed and discuss applicable repair details with you before moving forward.

For additional guidance, visit our Jewelry Care resources, including our instructions for safely packing a ring for repair.

Jewelry repair costs vary depending on the work required, materials, gemstones, construction of the piece, and extent of wear or damage. A simple maintenance service may be very different from replacing a gemstone, rebuilding worn prongs, repairing a setting, or completing more extensive restoration work.

Warranty coverage may also affect whether certain eligible work carries a charge.

Because every repair is different, we don’t recommend relying on a universal repair price. Our team can evaluate the jewelry and explain the recommended work, applicable warranty coverage, and expected costs before proceeding.

Repair timelines vary depending on the type of service, complexity of the piece, availability of materials or gemstones, and the amount of work required.

Some routine services may be relatively straightforward, while more extensive repairs—such as rebuilding a setting, replacing gemstones, or completing specialized work—can require additional time. Our general range for repair is anywhere from 1-4 weeks depending on the complexity.

Once our team has evaluated your jewelry, we can provide a better idea of the expected repair process and timeline. If you need your piece back by a particular date, such as a wedding, anniversary, or trip, let us know when contacting us so we can discuss what may be possible.

Yes. Repairs, resizing, stone setting, alterations, or other work performed outside Love & Promise Jewelers will affect warranty coverage, particularly if that work changes or damages the original construction of the piece.

If your Rosados Box® or Love & Promise Jewelers jewelry needs resizing, repair, or modification, we recommend contacting us before having another jeweler perform the work.

That allows our team to review the situation, explain any warranty considerations, and help you determine the best way to care for the piece while protecting its original craftsmanship whenever possible.

Love & Promise Jewelers is a family- and women-owned fine jewelry company based in Chicago and home to our signature in-house jewelry brand, Rosados Box®. In the heart of downtown steps away from Millennium Park, we are located within the Heyworth building at 29 East Madison Street Suite 1501.

Our Chicago studio is where so much of the magic happens—from thoughtfully designing Rosados Box® jewelry to working with customers on engagement rings, wedding bands, gemstones, and custom pieces.

If you’re planning a visit, check our current location and appointment information before heading our way. We want to make sure the right member of our team is ready to give your sparkle the attention it deserves.

We recommend scheduling an appointment when you’d like dedicated time with our team, particularly if you’re shopping for an engagement ring, comparing gemstones, exploring wedding bands, or discussing a custom jewelry project.

An appointment gives us time to learn what you’re looking for, prepare relevant options when possible, and guide you through styles, stones, settings, sizing, and other details without making the experience feel rushed.

For current visiting availability and appointment options, please check our Schedule an Appointment page before planning your visit to our Chicago studio.

Yes. You don’t need to live in Chicago to work with Love & Promise Jewelers. Our team works with customers beyond Chicago and can guide many parts of the jewelry-shopping and custom-design experience remotely.

Depending on what you’re shopping for, we can discuss design preferences, gemstones, settings, sizing considerations, timelines, and other details without requiring you to visit our Chicago studio in person.

Over the phone consultations are especially helpful for customers considering a Rosados Box® engagement ring, wedding band, or custom jewelry project from outside the Chicago area. Schedule a consultation with our team to get started.

Think of your engagement ring consultation as a conversation, not a test—you don’t need to arrive knowing every jewelry term or exactly what you want.

We’ll talk through the styles you’re drawn to, center-stone preferences, diamond, moissanite or gemstone options, setting details, metal choices, lifestyle, sizing, timeline, and budget. Inspiration photos are always helpful, but even knowing what you don’t like can point us in the right direction.

Our goal is to help you understand your options clearly and narrow them down thoughtfully, so the ring you choose feels personal rather than simply checking boxes.

Bring anything that helps us understand your vision. That might include saved photos, screenshots, Pinterest inspiration, Rosados Box® styles you love, preferred gemstone shapes, metal colors, or examples of details you definitely don’t want.

It’s also helpful to have a general budget and timeline in mind, particularly if you’re shopping for an engagement ring or planning a proposal. If you have an existing ring that fits well, bringing it may also be useful when discussing sizing.

And if you arrive with nothing more than “I have no idea where to start,” that’s completely okay. Helping you figure out what feels like you is part of the process.

Depending on the design, gemstone, and current availability, our team may be able to help you compare stone options as part of your engagement ring or custom-design experience.

Natural colored gemstones in particular can vary beautifully from stone to stone, so seeing individual options can be helpful when color, tone, shape, or personality matters to you. Diamond and moissanite options can also vary based on the specifications you’re considering.

If there is a particular diamond, moissanite, sapphire, gemstone color, shape, or size you hope to explore, let us know when scheduling your appointment so our team can discuss what may be available.

Absolutely. You don’t need to know the difference between every setting, stone shape, metal, or design style before talking with us.

We can start with the things that feel easier: the jewelry you already wear, whether your style leans simple or detailed, the colors and shapes you’re naturally drawn to, your lifestyle, budget, and any inspiration you’ve saved.

From there, our team can help you compare engagement ring styles and understand your options without overwhelming you. Sometimes finding your ring begins with discovering what you don’t want—and narrowing the sparkle from there.

Yes. Appointments aren’t just for engagement rings. You can schedule time with Love & Promise Jewelers to explore wedding bands, bridal stacks, fine jewelry, meaningful gifts, custom designs, and other eligible jewelry needs.

If you’re shopping for a wedding band, bringing or wearing your engagement ring can be especially helpful. It allows us to consider how different band widths, profiles, curves, metals, and design details work with your existing ring.

Let us know what you’d like help with when scheduling so our team can make your appointment as useful—and sparkle-filled—as possible.